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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dylan Curtis

Dylan Curtis

November 8, 2024

5  out of  5
rating by Dylan Curtis
"I recently bought a new car and had to switch my cars around on my insurance. I talked to my new agent, Ben Butero who walked me through the entire process. Never felt more simple and easy. Plus, he made sure I knew what to expect to see in the future. 5 stars well deserved.. amazing service all around!!"
We responded:
"Hi Dylan!  Thanks so much for your fantastic 5-Star Review!  We really appreciate it!  I’m so glad to hear you got wonderful service from Ben and we were able to help you with your insurance needs. Whether it’s Auto, Home, Life or Business, we want to help our customers understand their insurance policies and make sure the coverage meet your needs and goals. I’m so glad you know what to expect moving forward.  Thank you again so much for this fantastic review.  We appreciate you!"
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fiona mcatee

October 9, 2024

1  out of  5
rating by fiona mcatee
"Kelly Manning's office reached out tae me and said they could get me cheaper home insurance. I had tae switch over tae their car ins as well. After paying they fae a month of car insurance Kelly called and said they couldnae insure me hoose and Canceled me auto insurance. I had tae scramble tae get covered again. Thankfully me FARMERS AGENT here in Roseburg JASON JAKUBOS was able tae help. THANK YOU FARMERS INSURANCE!!"
We responded:
"Hi Fiona~ Thank you for sharing your feedback with us. While we both had the same goal of insuring your home, we are bound by our underwriters and their decisions. They must approve of all applications for insurance that we submit to them. I am glad you were able to find insurance elsewhere. That's what's most important. Thank you for letting us know."
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Gary Miller

September 29, 2024

1  out of  5
rating by Gary Miller
"worst ins. company I've ever done bussiness with . phoney , and liers, don't disclose all the nessery info correctly."
We responded:
"Hi Gary~ I'd be happy to have another conversation offline with you regarding your account. State Farm, the company, sometimes asks for specific items to continue coverage. Can we visit again about what those things are? You and I have the same goal~ to keep you happy and insured here at State Farm. Please let me know when a good time is to talk ~ I'm at 503.574.3334 and can visit any time with you. Thank you, Gary!"
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Lori Martin

September 2, 2024

5  out of  5
rating by Lori Martin
"This is the absolute best insurance company I have ever delt with. Very kind as well as professional and got me all the discounts I can use! I would absolutely recommend them to anyone looking for auto, home, life... any insurance needs you may have. Thanks Kelly, Rebeckah and Jack!!!"
We responded:
"Hi Lori!! Thank you for this amazing 5-Star review. We feel so fortunate to be able to work with such wonderful people like you. It is our pleasure and honor. We love helping people with their Auto, Home, and Life needs... and more! Thank you for sharing your experience with others. We really appreciate it!!"
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Nick Wilkinson

July 1, 2024

5  out of  5
rating by Nick Wilkinson
"She Looks out for the insured and makes sure that they are offered the coverage for any eventuality. Friendly , helpful , knowledgeable."
We responded:
"Thank you for your kind words! We're delighted to hear that Kelly looks out for our insured clients and ensures they are offered the right coverage for any eventuality. Her friendly, helpful, and knowledgeable approach is something we pride ourselves on."
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Dan Lemhouse

June 27, 2024

5  out of  5
rating by Dan Lemhouse
"Excellent meeting. Very informative. I’m glad to be back with State Farm."
We responded:
"Thank you so much, Dan! So glad you found our meeting helpful. I appreciate you entrusting me and State Farm with your insurance needs. I value having you as a client!"
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Carl Willis

May 18, 2024

5  out of  5
rating by Carl Willis
"Kelly was very polite and informative. And saved us a bunch of money. What more can I say"
We responded:
"Thanks, Carl! Always my goal!! I love saving people money, and, offering better coverage wherever possible! Thank you for being such an awesome client. We appreciate you!!"
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cody sexton

May 14, 2024

5  out of  5
rating by cody sexton
"I moved to Oregon and the transition was super easy! They listened to my needs and made sure I was covered. After a few years I bought a new car and they made the process to get it insured as easy as possible! I am very thankful I found Kelly and her team!"
We responded:
"We're thrilled to hear that your transition to Oregon was made super easy with our assistance. Providing personalized insurance services tailored to your needs is our priority, and we're glad to know that we were able to ensure you were covered every step of the way."
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Randy Proffitt

April 23, 2024

5  out of  5
rating by Randy Proffitt
"Wonderful answered all our questions."
We responded:
"Randy thank you for the great review! "
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Lisa Grabarek

April 7, 2024

5  out of  5
rating by Lisa Grabarek
"Kelly was very knowledgeable and personable. She helped us fine tune our coverage."
We responded:
"Lisa, thank you for the wonderful review! I am so happy I was able to help with your coverage!"
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Timothy Hahn

March 13, 2024

5  out of  5
rating by Timothy Hahn
"Kelly answered my questions and helped me understand the details of my policies."
We responded:
"Timothy, thank you for such a great review! I am so happy I could help!"
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Julie Ingham

March 8, 2024

5  out of  5
rating by Julie Ingham
"Missy at Kelly's agency rocks! Very helpful in getting us a great rate on our policy for our new Oregon home!! Highly recommend!! Thanks again for all your help!"
We responded:
"Hi Julie! Thank you so much for this incredible review. I really appreciate your wonderful feedback about Missy. We think she is pretty great, too! So glad she was able to help you with your Homeowner's insurance policy. We value you as a client and thank you for choosing us for your insurance needs. We look forward to working with you, Julie!! "
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Deana Hampton

March 3, 2024

5  out of  5
rating by Deana Hampton
"I would highly recommend Kelly Manning and State Farm Insurance. Thanks to Kelly's knowledge, she found me a better and cheaper homeowner policy. Further, she also saved me more money by bundling my truck and RV into an umbrella policy with my home. Better coverage at a savings! Who knew? Much gratitude!"
We responded:
"Hi Deana! Thank you so much for your wonderful recommendation! I am thrilled to hear that we were able to provide you with better coverage. Your satisfaction is our top priority, and we truly appreciate your trust in us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you so much!"
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M Vega

February 8, 2024

5  out of  5
rating by M Vega
"I am very IMPRESSED with Kelly Manning and her Insurance team (SHOUT OUT TO MISSY CRUZ). Very professional, quick to reply and answered all my questions and concerns. Very happy to be partnering up with this amazing office!"
We responded:
"Hi M Vega! Thank you so much for your kind and generous review! We absolutely appreciate working with you, as well! It is so fantastic to partner with people as wonderful as you. Thank you for taking the time to share you experience here with others. We value it so much! I look forward to continuing to work with you~~ Thank you for being so GREAT!"
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Trish Lichau

January 26, 2024

5  out of  5
rating by Trish Lichau
"Kelly Manning is a top-tier, service-oriented professional. She not only helps us secure the best insurance coverage and rates, but she also kindly checks in regularly to be sure all is going well. Outstanding!"
We responded:
"Hi Trish! You are simply the best! Thank you so much for taking the time to give us this 5-Star review. Wow! I am overwhelmed with gratitude. It is a pleasure and a privilege to work with you and I value the opportunity to help you with your insurance needs. Thank you for being such a wonderful and kind person. I appreciate you, Trish!"
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Jan Del Bone

January 23, 2024

5  out of  5
rating by Jan Del Bone
"Had quotes for both condo and auto. Donovan spoke with me 3x calling exactly when he said he promised. Everything was straight forward, questions answered, and I went with him. I was pretty happy to accomplish it all quickly and easily."
We responded:
"Thank you, Jan!! We so appreciate you sharing what your experience is here with others! Thank you for taking the time to do that. Donovan is really great and professional and I value greatly that you had a good experience working with him. We aim to exceed our customers' expectations and simply make it easy. I appreciate your kindness and I look forward to working with you!"
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Kofi

January 19, 2024

5  out of  5
rating by Kofi
"I’ve been with State Farm for several months now and have nothing but kind words for the Kelly Manning Office. Specifically Becky! She’s been an absolute gem and delight, helping me and being very understanding when I missed a payment or two. The State Farm commercials are very annoying in my own opinion, but the people behind the scenes are absolutely amazing and have great agents! Again, big shout out to Becky! I’m happy to be locked in with the State Farm family!"
We responded:
"Hi Kofi! Thank you so very much for this wonderful 5-Star review. I really appreciate it! We aim to please in the service we provide to our customers and I am so glad you've had a good experience here and with Becky, as well. We love helping people with their Auto, Home, Life and Business insurance needs. I am glad we are helping you with yours and am excited that you are a part of our State Farm Family!"
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Stephanie Coren

January 15, 2024

5  out of  5
rating by Stephanie Coren
"Kelly Manning is the best! Her staff is wonderful, so kind and helpful!"
We responded:
"Hi Stephanie! Thank you for this amazing 5-Star Review! We think you are the best and wonderful, and kind, as well! Thank you for taking time out of your life to share your experience working with us. It means to much. Whether it's Auto, Home, Life or Business, we love helping people with all of their insurance needs. We look forward to working with you long into the future!!"
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Vernon Brown

January 12, 2024

5  out of  5
rating by Vernon Brown
"Kelly is very personable, and willing to help in any way she can. She easily answers questions relating to State Farm policies, and offers suggestions on how to save on premium costs. We have been with State Farm for over 50 years and Kelly is one of the very best agents we have had."
We responded:
"Hi Vern! WOW!! Thank you so much for this simply amazing review. I am so grateful and appreciative to be able to help you with your insurance needs. It's a privilege and I take it seriously. I am so glad to know that you value how we've helped you. Whether it is helping people save money or offering insurance advice, we always meet with our customers personally to ensure they are taken care of. Thank you for sharing your experience with others. It means so much to me!"
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Russell Daly

January 11, 2024

5  out of  5
rating by Russell Daly
"Very good experience, very professional and surprisingly Lower rates than what I had with another company on both home owners and auto insurance coverage.Thank you very much!"
We responded:
"Hi Russell! Thanks very much for your wonderful 5-Star review! I am excited to hear that we were able to save you money on your Homeowners and Auto insurance. That's our goal! We want to always provide better rates and more coverage to all our customers. I am so glad you chose us and I value working with you for your insurance needs. Thank you for your kind review, Russell. I appreciate you!"
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Courtney Parks

January 9, 2024

5  out of  5
rating by Courtney Parks
"Kelley has been nothing but accommodating throughout my experience with her office. She always ensures I understand what I chose and how I navigated when I had my insurance with State Farm. Even when my car was stolen and deemed a total loss she was able to keep me calm, cool, and collected with the proper knowledge, tools, and procedures to the process go smoothly."
We responded:
"Hi Courtney! Thank you so very much for this wonderful 5-Star review. I am overwhelmed with appreciation. I am so glad to know that you value our help and support with your insurance needs and especially during claims situations. I am always here to help you through these things and help achieve a positive outcome in a challenging time. Thank you for taking the time to share with others how you feel about us. You are the best, and we appreciate you being our client and friend!"
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Shelley Mickel

December 21, 2023

5  out of  5
rating by Shelley Mickel
"Kelly went above and beyond to match services to our families needs. She listened to me and answered all of my (many) questions, making sure our coverage matched our lifestyle and goals. Thanks for listening Kelly, well done!!"
We responded:
"Hi to you, Shelley! Thank you so very much for this awesome 5-Star review! I am so glad you feel you had a good and positive experience with me and our agency. I am here to listen and talk through any insurance questions you have - always! I do try to tailor your insurance program to the needs of you and your family. I am happy to hear that we are able to do that for you. Always here for you, Shelley! Thank you for the opportunity to work with you."
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Teresa Ohalloran

December 20, 2023

5  out of  5
rating by Teresa Ohalloran
"We had difficulty with our previous insurance company when my husband (carpenter of 35 years) roofed our own house. Kelly and her staff are so gracious and wonderful to work with. Not only did she provide us with better coverage, but it was almost half the cost of the other company. I highly recommend them."
We responded:
"Hi Teresa! Thank you so much for your 5-Star Review! You and your husband are such lovely people, and it was our pleasure to help you. We always aim to provide people with more coverage for less premium whenever we can. I am so glad we were able to do that for you. Thank you for allowing us to help you with your insurance needs!"
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Barbara Nordyke

December 16, 2023

5  out of  5
rating by Barbara Nordyke
"Loved Kelly Manning’s personal attention to detail in tailoring our insurance coverage. Most pleasant experience. Highly recommend her for all your needs. Thank you!"
We responded:
"Hi Barbara! Thank you for this wonderful 5-Star Review. I absolutely appreciate it! It's nice to hear that we were able to customize your insurance to meet your needs. We know all of our customers are different, and we want to ensure that we are covering what matters most to you. Thank you for this fantastic feedback. We appreciate you!"
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Karen Shipman

December 15, 2023

5  out of  5
rating by Karen Shipman
"Kelly Manning was very helpful. I was able to pay my auto insurance payment with her over the phone."
We responded:
"Thanks so much for the 5-Star review, Karen! We so appreciate it. We try to help our customers however we can...from taking payments by phone to helping them with all of their insurance and coverage needs. We aim to be there for our customers whatever their need may be. Thank you for entrusting us with your insurance needs, as well! We appreciate you."